Why are Thorney so rubbish?

[titan]

Answers on a postcard please.

[Thorney]

What have we done now?

[funtime]

What's driven you to post this? obviously a bad experience but would help if you explained..

Wont be long until this is locked - Thorney do sponsor this forum after all.

[Thorney]

Titan has often posted about us (or me personally) so its not new to have negative comment, however if we've done something wrong I'm happy to fix it. There would be no request from me to close the thread unless the contents were libellous (ie untrue and communicated with the desire of malice).

[Mark CSL]

What's driven you to post this? obviously a bad experience but would help if you explained..

Wont be long until this is locked - Thorney do sponsor this forum after all.

Its open to discussion as long as it’s not a slanging match on the site.
More info on the problem would help :whistle:

[glendog74]

[DuncanR]

My twopennuth, I too had a little run in with TMS a while ago, but I didnt come on here and rubbish them, or JT personally. Without going into it too much, as some of it is Johns business and his alone, JT has seen the light, he himself has a different attitude to what he had a year or so ago, and I'm back buying stuff off him as and when. Give him the chance to sort your problem and he will, bearing in mind that it may have been caused by someone working for him. As a business owner myself, I bet there isnt an employer out there who hasnt been let down by an employee at sometime ...and that goes for the self employed too !!!:hahaha:

[AlexGTT]

pass the popcorn Rob.

[Pip1968]

Was the initial post just to get a crowd to gather? I see it has been 'edited' by A.N Other so not sure if it was the libellous (incidentally another nasty Americanism) or may have indeed explained the problem.

Anyway I along with a few others am all ears. At the end of the day I do not think that there is anything wrong with the occasional 'discussion' about things that have gone wrong and it is all credit to John that he is willing for it to remain public. Very adult and honest and speaks volumes.

Pip (Insert popcorn her if I could find it :banghead

[Sailorbaz]

Subscribed :thumbs:

[titan]

John,

I'm just blowing off steam because yet again what should be a simple process of an order becomes arduous. I placed an order for some wheels and *specifically* said that I needed them for the 25th. I cannot recall who took the order but they said the lead time from team dynamics was pretty rock solid, that the order would be chased nearer the time and that ultimately the order was placed such that delivery would be made *at latest* a few days before the 25th.

I have phoned up today to find that none of this has been recorded on the order, Ryan had to phone up TD and guess what - nothing ready for the 25th.

Whilst this is the specific incident that prompted me to blow off steam, whilst I'm here you should tell your guys never to offer to phone a customer back. That way, when they don't call back its not a broken promise. I cannot recall how many times I've called and not received the call back I asked for.

I run a multi million business and I know what good customer service is. Yours is not good customer service.

Nothing in here libellous or defamatory, simply stating my position. There are plenty of people who have told me of similar let downs and horror stories, they are welcome to post them up if they want to.

Actually on one point - I don't ever recall posting about you personally and I'm not sure I've "often" posted about TMS ? Just wonder if you've confused me with someone else?

Anynow, I'm off to try and borrow a set of wheels from someone so I can do a trackday.

[Thorney]

My apologies.

PM sent. Obviously I need to match the forum person to the real person and I can investigate for you.

In the meantime I have a set of Cup wheels you are welcome to borrow whilst I investigate.

[Thorney]

Just to let others know, I'm speaking to Titan, have apologised for lack of phonecalls from my staff and explained that despite agreeing a deadline our supplier has failed to adhere to that agreement, a point I have raised with them now. I take full responsibility of course (no point in blaming a supplier regardless if its their fault or not) so I am going to drive over to the race workshop tonight to see if we have a set of wheels that Titan can borrow for Friday.

[DuncanR]

We know a thing or two about TD promises of delivery ...dont we Nathan :whistle:

[mickaldo]

i think you should put a new set of cups on for him as a good will gesture.:whistle: