Why are Thorney so rubbish?

[Thorney]

I've let Lee know already but brought some pressure to bear, wheels are here and will be shipped overnight tonight for Lee tomorrow.

However, it has highlighted an issue that we are still unreliable in our communication on the status of parts ordered so I'm effecting another change in internal systems to generate regular updates for customers even if the call or email says "sorry, we are still waiting".

I guess I'd rather things like this weren't splashed over the internet as the outcome was that we hit the deadline as originally set when the order was made and I'd rather we fixed our issues wihtout them necessarily being aired for everyone but at the same time I wont hide from criticism and if we are not performing as we should then I will fix it.

[AlexGTT]

I've let Lee know already but brought some pressure to bear, wheels are here and will be shipped overnight tonight for Lee tomorrow.

However, it has highlighted an issue that we are still unreliable in our communication on the status of parts ordered so I'm effecting another change in internal systems to generate regular updates for customers even if the call or email says "sorry, we are still waiting".

I guess I'd rather things like this weren't splashed over the internet as the outcome was that we hit the deadline as originally set when the order was made and I'd rather we fixed our issues wihtout them necessarily being aired for everyone but at the same time I wont hide from criticism and if we are not performing as we should then I will fix it.

Can't say fairer than that.:thumbs:Nice one John.

[azrael]

I've let Lee know already but brought some pressure to bear, wheels are here and will be shipped overnight tonight for Lee tomorrow.

However, it has highlighted an issue that we are still unreliable in our communication on the status of parts ordered so I'm effecting another change in internal systems to generate regular updates for customers even if the call or email says "sorry, we are still waiting".

I guess I'd rather things like this weren't splashed over the internet as the outcome was that we hit the deadline as originally set when the order was made and I'd rather we fixed our issues wihtout them necessarily being aired for everyone but at the same time I wont hide from criticism and if we are not performing as we should then I will fix it.

John, bad feedback is just an oportunity to turn that opinion around. This thread reads fine and shows willingness to resolve.

Have you got a customer comments/complaints email address, or anything in that new system of yours. I would take any you recieve seriously, assign them a number and make sure they are updated with any contact made (even left Voicemail, tried calling no answer) or updates. Then ensure each one comes to a conclusion.

You can then also use the data gleamed from doing the above to spot patterns, see where mistakes are being made or training required. Don't use it as a blame culture thing but a positive way for staff to improve, or as direct feedback to pass onto suppliers or back up your onward complaint.

:thumbs::thumbs:

[AlexGTT]

I'm fairly sure that in the light of this threads development we should maybe change the thread title? Seems slightly unfair to leave it as is.

Thorney order issue might read better.

[glendog74]

I'm fairly sure that in the light of this threads development we should maybe change the thread title? Seems slightly unfair to leave it as is.

Thorney order issue might read better.

Make it so then MOD man! :whistle:

[northernjim]

Make it so then MOD man! :whistle:

as well as having gay wheels, being completely OCD, you are a trekkie too:bigcry::hahaha:

[Rutkowski]

John, while you're at it - pls pm me with a price for Intrax I2K pls. :thumbs:

[Thorney]

John, while you're at it - pls pm me with a price for Intrax I2K pls. :thumbs:

Sorry, we've not dealt with Intrax before so imagine Simpsons are your best bet. I'm testing the AST ones at the moment and of course Motons are a good choice but expensive.

[Rutkowski]

Sorry, we've not dealt with Intrax before so imagine Simpsons are your best bet. I'm testing the AST ones at the moment and of course Motons are a good choice but expensive.

sorry! let me know how you get on with AST then :thumbs:

[glendog74]

as well as having gay wheels, being completely OCD, you are a trekkie too:bigcry::hahaha:

Coont!

I think you'll find it's because i'm in the Royal Navy and that the writers of Star Trek probably nicked that line from us... :birdman:

I admit to your first two observations, however... :hahaha:

[AlexGTT]

Make it so then MOD man! :whistle:

If I knew how I would.:clown:

Mod away mod master.

Jim, stop winding him up. :smt075 There, mod work done for the day.:hahaha:

[DazBlackCSL]

Well done JT for sorting out the issue, can't say fairer than that, just highlights there are some people who care out there.

Wish my bloody mates down my local had cared and told me a bit more about St Anton last week :hahaha: as ive spent all week falling down slopes, arse is black and blue and my legs feel like they've bit hit by a train, had to get pissed every night to help with it all !!

Might stick to track days !

[northernjim]

If I knew how I would.:clown:

Mod away mod master.

Jim, stop winding him up. :smt075 There, mod work done for the day.:hahaha:

ok boss man:smt055







was only getting him back for the numb nuts comment last night

Wish my bloody mates down my local had cared and told me a bit more about St Anton last week :hahaha: as ive spent all week falling down slopes, arse is black and blue and my legs feel like they've bit hit by a train, had to get pissed every night to help with it all !!

Might stick to track days !

I bet the mooserwirt and krazy kangaroo helped ease your pains:smokin:

I sometimes struggled to ski down to the village after a few apres ski beers in those 2:supz:

did it snow Dazza? St Anton with good snow is the best resort I've been too:beer:

[DazBlackCSL]

ok boss man:smt055







was only getting him back for the numb nuts comment last night





I bet the mooserwirt and krazy kangaroo helped ease your pains:smokin:

I sometimes struggled to ski down to the village after a few apres ski beers in those 2:supz:

did it snow Dazza? St Anton with good snow is the best resort I've been too:beer:

Was an awesome resort, snowed a bit, but was also very sunny on 3 days so perfect, and come back with a bit of colour, felt sideways most of yesterday..

latest we started drinking was 3/4 ish apart from a day we ditched skiing and went on a 'all dayer' so most days were 10hrs + on it ... for 7 nights, I need a week to recover !! :hahaha:

Need to go somewhere next time with green runs, and spend some time in ski school, as just went straight up the mountain with the boys and literally shit myself, as I fell down the slopes !!

[glendog74]

Need to go somewhere next time with green runs, and spend some time in ski school, as just went straight up the mountain with the boys and literally shit myself, as I fell down the slopes !!

:hahaha: :hahaha: :hahaha: