Disappointed with Shark Perfomance remap

[3wheels3]

"...at this point I may have offered to cover the cost of the track day...".

WTF! You either did or did not offer refund!

Further, the fact that you can not seemingly remember speaks volumes you obviously feel that it could quite likely have been appropriate. This is important. At this point, how you can be satisfied and claim a beneficial service had been delivered to customer? You can't logically.

Messing customer about to such an extent is not right. Granted you claim to have been absent in medical treatment. However, surely you must appreciate without that knowledge customer is going to be feeling you're just refusing dealing with it/avoiding him etc and so after all money spent and more besides wasted plus time he's hardly going to be lovey-dovey!

I do think you should have accepted it, learned as much as you could from problem, refunded so recovering reputation whilst also leaving the door open for may be a more successful deal in the future.

Intead, in your 2 hrs of labour mentioned to return to standard, you have alienated several more potential customers, trashed your reputation and given yourself a load of messing about!

Even at this stage I'm sure the situation could have an answer...

I did 'lol' at your suggestion that driver inputs could be problem due to lacking control of the inputs. He's one of smoothest trackday drivers I've met! When he's the following being camera car and looking like he's on a sunday drive the other faster cars are running off line, skidding and sliding!
Exact reason I don't let him film me - in my bubble, I'm really fast and trying really hard, man against machine etc. A guy driving effortless smooth behind is not the video I want to be the star of thanks!

[AlexGTT]

Indeed, the "driver input" comment made me chuckle.:hahaha: I've heard it all now.

"Sir, you can have this re-map but please sign a disclaimer to say you won't drive the car fast cos is fucks it up". :bigcry:

John, sounds like you should have gone to see Shane.

[s.mac]

I thought I put FOOK, a long weekend artyman: :hahaha:

[Curly]

How many glasses is that tonight then Steve:blalalala:

Worst thing about Johns thread, is that my man would have sorted this out for John at a very reasonable price.

Im not casting judgement on Shark, but I know it would have been right and I am local to John. :banghead:

Serves you fucking right John for being a tight fisted bastard:hahaha:

Yeah you are right again Shane I wish I had listened to your wise words :smt055

[Curly]

Having known Ben @ Shark on a personal level for the best part of two years, I highly doubted this story when it first appeared.

Shark Performance are the most honest and open tuning company that I have come across.

There are several things that you seem to have missed out from your side of the story Curly....

Please see their response here

Also quoted below:

Hi Ben/Joe

Glad you found time to reply to my post but you really have selective memory, firstly, you said on the 03/11/11 you where notified by another customer about my problems and once hearing this you tried contacting me on the phone number I left (office) you said you tried a few times and only got the answer machine that told you no messages could be left!!! Strange one there as we have never had an answer phone on that number. After Bedford the natural thing is to speak the person who did the job which was yourself but once again your were in the office but unavailable and I put onto Rob who I tried to explain the problems when he tried his best to fob me off saying it was the customers fault. What I did say to him is that the inside wheel span more than normal and I didn’t say It did not do the same in standard tune because it did!!!!! You say Rob’s conclusion was that the gear box was being worked too hard, what a load of crap I only did half a lap and does he really race. Next time out I actually put the traction control on which as you know limits wheel spin but it still went into limp mode. Being talk down to by Rob that I should moderate my throttle on track was just plain laughable, admittedly I am no Vettle, Button or Shimmy but I have done a couple of season’s racing in saloon cars so I’m not a novice. How much testing on this product Skoda Fabia VRs same spec as my car has Shark done before releasing it to the public, 3/6 months, road and track testing? From what I understand I was taking it to SY who owned the car they did work on for the remap and testing and he allegedly said “you only did a couple of live hours on the public streets and highway” hardly a conclusive test for track use.

When I first came to you at Shark I said the car was going to be used on Track days and Ben said “it would be fine” well it wasn’t, to me your map wasn’t fit for purpose on my car because I have been on track since with your map removed and I have not had one problem even in the wet with excessive wheel spin, I was initially prepared to give you another chance to rectify the problems with my vehicle with you appearing sincere but the week before Donnington you failed to contact me after I had phoned a few times asking for you to please call me to confirm date and arrange to pick up the car because my wife has the car for work and she needed to know so she could re arrange her work schedule but we had no contact once again, Ben you might be busy but we all have lives and we lost confidence in you and had the map taken off which now I’m so glad I did. Yes I did arrive approx 50 mins late and I did explain and apologize that there had been a death in the family a couple of days prior and I had been ferrying the family around.

You say at “shark performance we are totally committed to customer service” Ben its not what you say but what you do that counts with people, after you agreed to give me a refund less 2 hours and you said you would call me Monday morning which never happened it then took you ten days to contact me. So you finally decided to contact at your leisure at my home at night which I didn’t need and is why I originally gave you my office number to finally hear you had gone back on your word and make a load of excuses.

Ben its not too late to apologize and do the right thing and resolve the matter, eh Ben you have got my number I did give it you enough times

[_Nathan_]

Turning up with track day tyres on means it is your fault you IDIOT. :thumbs:

[mrjoebloggs]

Hi Ben/Joe

Glad you found time to reply to my post but you really have selective memory, firstly, you said on the 03/11/11 you where notified by another customer about my problems and once hearing this you tried contacting me on the phone number I left (office) you said you tried a few times and only got the answer machine that told you no messages could be left!!! Strange one there as we have never had an answer phone on that number. After Bedford the natural thing is to speak the person who did the job which was yourself but once again your were in the office but unavailable and I put onto Rob who I tried to explain the problems when he tried his best to fob me off saying it was the customers fault. What I did say to him is that the inside wheel span more than normal and I didn’t say It did not do the same in standard tune because it did!!!!! You say Rob’s conclusion was that the gear box was being worked too hard, what a load of crap I only did half a lap and does he really race. Next time out I actually put the traction control on which as you know limits wheel spin but it still went into limp mode. Being talk down to by Rob that I should moderate my throttle on track was just plain laughable, admittedly I am no Vettle, Button or Shimmy but I have done a couple of season’s racing in saloon cars so I’m not a novice. How much testing on this product Skoda Fabia VRs same spec as my car has Shark done before releasing it to the public, 3/6 months, road and track testing? From what I understand I was taking it to SY who owned the car they did work on for the remap and testing and he allegedly said “you only did a couple of live hours on the public streets and highway” hardly a conclusive test for track use.

When I first came to you at Shark I said the car was going to be used on Track days and Ben said “it would be fine” well it wasn’t, to me your map wasn’t fit for purpose on my car because I have been on track since with your map removed and I have not had one problem even in the wet with excessive wheel spin, I was initially prepared to give you another chance to rectify the problems with my vehicle with you appearing sincere but the week before Donnington you failed to contact me after I had phoned a few times asking for you to please call me to confirm date and arrange to pick up the car because my wife has the car for work and she needed to know so she could re arrange her work schedule but we had no contact once again, Ben you might be busy but we all have lives and we lost confidence in you and had the map taken off which now I’m so glad I did. Yes I did arrive approx 50 mins late and I did explain and apologize that there had been a death in the family a couple of days prior and I had been ferrying the family around.

You say at “shark performance we are totally committed to customer service” Ben its not what you say but what you do that counts with people, after you agreed to give me a refund less 2 hours and you said you would call me Monday morning which never happened it then took you ten days to contact me. So you finally decided to contact at your leisure at my home at night which I didn’t need and is why I originally gave you my office number to finally hear you had gone back on your word and make a load of excuses.

Ben its not too late to apologize and do the right thing and resolve the matter, eh Ben you have got my number I did give it you enough times

As I said, I'm nothing to do with Shark, and I very much doubt Ben is even looking at this forum.

Believe what you want, but I've dealt with a fair few tuning companies, and a lot of them have been absolute tossers. Shark have been very refreshing and been totally honest with what they have done for me, and as you've seen with a lot of other reviews, with a lot of other people as well.

Have you had your car checked out by anyone else since? I have seen Sy on a track with his vRS (which was the development car) and he pushes it HARD. Believe me, if there was something wrong with their software, it would have shown up on his.

I assume you will be posting up if it turns out that there is actually an underlying fault with your car?



FYI - Rob really does race.

http://www.facebook.com/AllumyRacing?sk=info

[Curly]

Turning up with track day tyres on means it is your fault you IDIOT. :thumbs:

And a camera mount :hahaha: just brilliant

[Curly]

As I said, I'm nothing to do with Shark, and I very much doubt Ben is even looking at this forum.

Believe what you want, but I've dealt with a fair few tuning companies, and a lot of them have been absolute tossers. Shark have been very refreshing and been totally honest with what they have done for me, and as you've seen with a lot of other reviews, with a lot of other people as well.

Have you had your car checked out by anyone else since? I have seen Sy on a track with his vRS (which was the development car) and he pushes it HARD. Believe me, if there was something wrong with their software, it would have shown up on his.

I assume you will be posting up if it turns out that there is actually an underlying fault with your car?



FYI - Rob really does race.

http://www.facebook.com/AllumyRacing?sk=info

Hi Ben/Joe
Yeah I have met Sy he seems a nice chap and very knowedgable all things Skoda, next time I get the car serviced I will see what the guys at Skoda come up with but I dont really expect them to find anything, like I say the car is running absolutley fine now the remap has been taken off on road and track. The point that has been missed is that its not about the car it was more about the way I was treated by Ben and the company and lets hope by this the customer service will improve :thumbs:

[GarryM]

Shark performance Mansfield

When considering using Shark Performance to fit a decat kit to my new C63 AMG, I spotted this thread in google, it made me wary to say the least. Anyway as they are local and are approved Milltek suppliers, I went with it.

Have to say the service was absolutel spot on as were the costs, no complaints and credit where credit is due. They even full packaged up my old sytem parts for re use later if need.

[glendog74]

When considering using Shark Performance to fit a decat kit to my new C63 AMG, I spotted this thread in google, it made me wary to say the least. Anyway as they are local and are approved Milltek suppliers, I went with it.

Have to say the service was absolutel spot on as were the costs, no complaints and credit where credit is due. They even full packaged up my old sytem parts for re use later if need.

And you felt compelled to join our forum & post a reply despite not owning an M3 CSL or even a Skoda vRS? :smt017

You're either a jolly nice chap who wants to help complete strangers on an unconnected forum you would otherwise have no interest in using or you are somehow connected with Shark Performance me thinks? Or am I just being cynical...?

Oh hold on, is 'mrjoeblogs' your best mate? :smt104

[shane@mbtech]

When considering using Shark Performance to fit a decat kit to my new C63 AMG, I spotted this thread in google, it made me wary to say the least. Anyway as they are local and are approved Milltek suppliers, I went with it.

Have to say the service was absolutel spot on as were the costs, no complaints and credit where credit is due. They even full packaged up my old sytem parts for re use later if need.

I'm glad they unbolted your cat and fitted a decat. It takes huge skill to unbolt a few bolts, great to know they can do that:thumbs:

[DazBlackCSL]

:-D

[alexk]

I'm glad they unbolted your cat and fitted a decat. It takes huge skill to unbolt a few bolts, great to know they can do that:thumbs:

You know rusty exhaust bolts are difficult !

[northernjim]

You know rusty exhaust bolts are difficult !

:hahaha: he knows only too well I will lend you a hand any time Shane:hahaha: