Book a Track won't REFUND!

[jonnyleroux]

I'm disappointed to have to come here to defend myself, but equally I can't sit around and let these lies you're spouting affect my companies reputation.

Firstly, you contacted us over 24 hours after the 7-day deadline. I politely pointed out that you'd missed the deadline and offered a goodwill credit note, which I was in no way obliged to do.

Your response was both arrogant and bullying (in a similar vein to this thread in fact) and I will not be bullied into issuing a refund.

As for the reason why you couldn't attend. Here's your original email :-

"Unfortunately I will be unable to attend Donington next week due to work commitments that have just arisen."

If you choose not to furnish me with the truth about why you can't attend the event then that's your choice, but don't use the sick granny to try and drum up forum support afterwards - that's pathetic.

Interestingly, your last email to me said you were going to attend on Monday after all rather than lose your money. It'll be interesting to see if you do turn up as it clearly shows where your priorities lie!

For the record, it is *incredibly* rare for us to refuse a refund or credit note - in any circumstances. A polite and appreciative approach goes a long way.

Jonny
BaT

[shimmy]

Interestingly, your last email to me said you were going to attend on Monday after all rather than lose your money. It'll be interesting to see if you do turn up as it clearly shows where your priorities lie!

BaT

yep, defended yourself pretty well there, even managing a new 'low' in insulting customers....or maybe you see that as a new 'high'

[83SY]

Your short rude response led me to be in a position where I do not want to attend another one of your track days & my reasons behind not attended should not make a difference Jonny.

I was shocked at your short & rude reply considering recently I spend over a £1000 with you hiring a car and treating a friend to a track day with you at castle Combe in his Honda S2000.

I have made other family arrangements and will be getting this track day out of the way so I can enjoy my future track day experiences and not deal with book a track.

As for your companies rep' don't be so rude and arrogant and you won't get called so by me and others!

I will be there Monday so if you want to say something do it face to face.

I'm disappointed to have to come here to defend myself, but equally I can't sit around and let these lies you're spouting affect my companies reputation.

Firstly, you contacted us over 24 hours after the 7-day deadline. I politely pointed out that you'd missed the deadline and offered a goodwill credit note, which I was in no way obliged to do.

Your response was both arrogant and bullying (in a similar vein to this thread in fact) and I will not be bullied into issuing a refund.

As for the reason why you couldn't attend. Here's your original email :-

"Unfortunately I will be unable to attend Donington next week due to work commitments that have just arisen."

If you choose not to furnish me with the truth about why you can't attend the event then that's your choice, but don't use the sick granny to try and drum up forum support afterwards - that's pathetic.

Interestingly, your last email to me said you were going to attend on Monday after all rather than lose your money. It'll be interesting to see if you do turn up as it clearly shows where your priorities lie!

For the record, it is *incredibly* rare for us to refuse a refund or credit note - in any circumstances. A polite and appreciative approach goes a long way.

Jonny
BaT

[83SY]

'But don't use the sick granny to try and drum up forum support afterwards - that's pathetic'
I only hope you opened your mouth without using your head!
& to question a customers family priorities! When you havent a clue how I & my family care for my Nan so keep these comments to yourself.

Yes I told you it was because of work commitments, but you response was so arrogant I didnt feel I wanted to explain any further & wanted my money back & to see the back of BaT...

BaT;
For the avoidance of doubt, we will most definitely NOT be refunding your card.

Bat;
If you’re not happy and the credit note is no good then I will remove the credit note now as it’s clearly pointless as a goodwill gesture if there’s no goodwill generated.

Me; - Happy to loose 20% admin fee..
I consider that 20% is more than
fair & if you attend to maintain repeat customers this is not the way
to do business. Particularly considering most people who do track days
do so through word of mouth recommendation from fellow track day'ers.
( Really is that threatening) :bigcry:

BaT;
For the record, it is *incredibly* rare for us to refuse a refund...
(Really? are you sure...)

Am I telling you how to run your business? no just stop being rude to people that give you their hard earned money!

Will I use BaT again after Monday? NO :beer:

[83SY]

I find how you treat people makes a difference to how you get treated............

Bat;
A polite and appreciative approach goes a long way. (Pot kettle black)

Totally agreed & thats why I wont be giving them anymore of my money

[jonnyleroux]

Shame you feel the need to be so selective with your quotes Simon.

Having offered you a goodwill credit note, this was your immediate response:-

"A credit note is no good to me & I would like & expect a refund minus
the 20% admin which is im not 100% happy about but i will take it on
the chin."

Jonny
BaT

[83SY]

Credit note is no good to me pruely because I wouldn't use BaT again because of the way ive been dealt with.

I will be there Monday & reading the T&C's

22. Aggressive or threatening behaviour towards any BookaTrack.Com personnel or any other person at a BookaTrack.Com event will result in termination of the event for You. No refund will be given and the decision of BookaTrack.Com is final.

I will have to bite my tougue. As they say Silence is Golden :finga:

Shame you feel the need to be so selective with your quotes Simon.

Having offered you a goodwill credit note, this was your immediate response:-

"A credit note is no good to me & I would like & expect a refund minus
the 20% admin which is im not 100% happy about but i will take it on
the chin."

Jonny
BaT

[jonnyleroux]

And let's not forget this little chestnut:-

"I hope you will refund the amount minus 20% but will be very disappointed if not & will look into taking the matter further"

Your bullying tactics may work with other companies but I personally won't tolerate it.

And if you want to question my refund policies - out of a total of 406 refund/cancellation/transfer requests in the last 12 months, there have only been 2 clients who have not had anything back from us. You would have been the third.

Jonny
BaT

[jonnyleroux]

Credit note is no good to me pruely because I wouldn't use BaT again because of the way ive been dealt with.

Keep re-writing history at this rate and you'll have me convinced before too long! If you can't keep your stories straight then you really shouldn't be posting them to forums for everyone to spot your inconsistencies.

Jonny
BaT

[83SY]

Keep re-writing history at this rate and you'll have me convinced before too long! If you can't keep your stories straight then you really shouldn't be posting them to forums for everyone to spot your inconsistencies.

Jonny
BaT

'Inconsistencies' Thats a long word for you Jonny. Lets not forget you being rude and having a lack of customer service started the emails regarding taking things further & not wanting a credit note.

BaT;
For the avoidance of doubt, we will most definitely NOT be refunding your card. (im guessing would be enough to wind anyone up)

I guess your doing very well and dont need repeat paying customers so best of luck to you but I will be telling anyone who asks me all about BaT

+ I was told by more than one person your a rude & arrogant person to deal with so youve earnt that title! :thumbs:

[shane@mbtech]

83 SY, what exhaust are you running, only reason I ask is you wouldn't want to fail the noise tests:whistle::hahaha:

[CraigMillwardCroft]

83 SY, what exhaust are you running, only reason I ask is you wouldn't want to fail the noise tests:whistle::hahaha:

:hahaha::hahaha::hahaha:

[83SY]

83 SY, what exhaust are you running, only reason I ask is you wouldn't want to fail the noise tests:whistle::hahaha:

Thanks mate. S/S race box. tested at 94DB's so im all good to go! artyman:

[shane@mbtech]

Thanks mate. S/S race box. tested at 94DB's so im all good to go! artyman:

Awaits the next thread..........."Bookatrack wont let me on track due to failing noise test"

:hahaha:

[CraigMillwardCroft]

Awaits the next thread..........."Bookatrack wont let me on track due to failing noise test"

:hahaha:

:hahaha::hahaha::hahaha: Which track is it :whistle: