BMW warranty contact

[J13NY S]

While drying round the engine bay after washing the car at the weekend noticed this on the intake.

Took it to my local dealer on Monday morning, embarrassingly he said “that must be an aftermarket piece, never seen that on an M3 before”, I didn’t know what to say, thought he must be joking, however long story cut short he said he would look into it, rang me 20-30 minutes later & said this is not covered under warranty.

Contacted BMW direct earlier today & got the run around so wondering do any of you know any contacts at BMW customer care/warranty, telephone numbers, email address etc?

I’ve had the car since 2006, it is in mint condition, purchased from dealer John Clark, thankfully never had to claim for anything before, kept the warranty up year on year, purchased a brand new BMW last year & also have a Mini so think there should be at least some goodwill on behalf of BMW.

[Bounce]

Looks like its burnt,can't see how it gets hot there:119:

[shimmy]

really strange

if it was caused by the car eventually the box will fail (as the flaps fail)and that should fall under part of the warranty ...... but im sure they will argue the cause of the failure/burning. It look liken th screw has gotten very hot and burnt the CF

[shimmy]

“that must be an aftermarket piece, never seen that on an M3 before”

now that is very funny!

[chrisburns]

Jonny what dealer did you bring it to? DP ?

[J13NY S]

really strange

if it was caused by the car eventually the box will fail (as the flaps fail)and that should fall under part of the warranty

Pritty much what I said... tho there was no talk about her flaps! :whistle:

[J13NY S]

Jonny what dealer did you bring it to? DP ?

Country Garage, not keen on Davy Prentice tho I'm sure they're ok.

[Sailorbaz]

Just catching onto this now Jonny after our e-mails mate, sorry to hear this but I can't believe they're saying it's trim and why o why are they saying they've never seen that airbox on an M3 before when both our cars have been in to The Country Garage???

I'd say stick with it, and keep arguing that it's not trim and is a functioning part of the car, which of course it is. Or do we wait until it crack, rots and falls to pieces before claiming?

[Ramsden15]

really strange

if it was caused by the car eventually the box will fail (as the flaps fail)and that should fall under part of the warranty ...... but im sure they will argue the cause of the failure/burning. It look liken th screw has gotten very hot and burnt the CF

I would be surprised that the CF under the washer would not also be burned if bolt got so hot the radiated heat could do that. Is it possible the bolt got stuck and someone’s tried to heat it, which would inevitably burn the surounding CF?

[J13NY S]

Is it possible the bolt got stuck and someone’s tried to heat it, which would inevitably burn the surounding CF?

I've had the car now from 2006 & the airbox has not been off in that time.

[Ramsden15]

I've had the car now from 2006 & the airbox has not been off in that time.

Ok, can not be that then, I have not got a CSL yet and I assumed it would come off during a service.

[Bounce]

I've had the car now from 2006 & the airbox has not been off in that time.

If you have had it serviced,they would have taken it of to change the air filter.

[J13NY S]

Just catching onto this now Jonny after our e-mails mate, sorry to hear this but I can't believe they're saying it's trim and why o why are they saying they've never seen that airbox on an M3 before when both our cars have been in to The Country Garage???

I'd say stick with it, and keep arguing that it's not trim and is a functioning part of the car, which of course it is. Or do we wait until it crack, rots and falls to pieces before claiming?

To be fair, the guy I normally deal with at the Country Garage,the owner & most of the other guys are real car nuts & would know the CSL inside out but the guy I got on the day obviously wasn't.

Its to late now, the new airbox is on its way, but I tried for a week to push them for a warranty until a senior representative from customer services rang & what could only be called aggressively told me it will not be replaced under warranty under any circumstances.

[J13NY S]

If you have had it serviced,they would have taken it of to change the air filter.

I had them do an oil change early part of this year, I would need to go & check the service history to see how long ago the last full service was, but anyhow it was quite a while ago so you'd imagine it would've showed up long before now!

[J13NY S]

Is it possible the bolt got stuck

Was just thinking too, I screwed the screw out & the one beside it to get a better look & they came out no trouble at all.