Clutch Issues

[shimmy]

Manual says something like 'excessive use causes premature component wear' but god knows what 'eccessive means' or 'component'.

Butvif clutchvis not worn what can they say?

[DuncanR]

I'd just say to them that you've never done a launch control and that if it is an issue with the warranty then the AUC checks should make sure the launches are counted and the clutch replaced before sale if it exceeds the made up maximum number they are quoting you.

Furthermore, assuming that when a launch is carried out, it documents either date/odometer or both, you can prove that you didnt do any launches from this info alone,as the date/odometer at time of the AUC will be recorded, as will your date/odometer reading at time of purchase !! simples !! CSL MIami strikes again !:thumbs:

[DIB17]

They cannot find it documented anywhere about the 7 times launched but they are adament it has been driven hard and so this has caused the warp which is still classified as wear and tear and therefore is not covered by warranty. Apparently the reginal technical manager was in this morning by coincidence and the technician asked him to have a look and he has said there is no way it will be covered by warranty! I have asked about goodwill but they are not having that either! Looks like I'm going to have to pay it and try and claim back. The software doesn't record the mileage at which the launch is done - just the number!

[DuncanR]

it has been driven hard and so this has caused the warp which is still classified as wear and tear and therefore is not covered by warranty. !

In that case, why arent nearly all our clutches warped then !!

Apparently the reginal technical manager was in this morning by coincidence and the technician asked him to have a look and he has said there is no way it will be covered by warranty! I have asked about goodwill but they are not having that either! Looks like I'm going to have to pay it and try and claim back. The software doesn't record the mileage at which the launch is done - just the number!

Tell him his attitude is why Murketts are looking after over 50 CSL's right now.

[Bounce]

In that case, why arent nearly all our clutches warped then !!



Tell him his attitude is why Murketts are looking after over 50 CSL's right now.

64 CSLs at Andys last count.

[_Nathan_]

They are taking the piss. Driven hard? Ask them what the M in M3 stands for? Oh. Marketing

[DIB17]

I shall be discussing this with Murketts tomorrow to get their views. Anyone know the best person to speak to there?

[_Nathan_]

Andy Pressland.

[DuncanR]

Andy Pressland.

What he said !:thumbs:

[Bounce]

What he said !:thumbs:

+1

[shimmy]

I shall be discussing this with Murketts tomorrow to get their views. Anyone know the best person to speak to there?

just to be clear Andy doesnt do any more than ask the right people the right questions at BMWUK


He knows thru trial and error what bmw will and wont give as warranty and good will on the CSL and takes genuine cases forward to whatever conclusion

unlike alot of other dealers who just cant be bothered or are too big headed to ask

[shane@mbtech]

just to be clear Andy doesnt do any more than ask the right people the right questions at BMWUK


He knows thru trial and error what bmw will and wont give as warranty and good will on the CSL and takes genuine cases forward to whatever conclusion

unlike alot of other dealers who just cant be bothered or are too big headed to ask

Very well put Shimmy.

He is rare these days in that he is good at his job.

[_Nathan_]

And that he gives a fook.

[DIB17]

Not looking good!

I have spoken to Andy Pressland at Murketts (He is a really nice guy and very helpful) and he agrees with the verdict from Sytner. The only way the clutch plate would get warped would be due to overheating and that would only happen from the launches. No other form of driving including lots of trackdays would put that much load and heat into the clutch! So it's as a result of the way the car has been driven and not a component failure. His advice was to persue it through BMW customer services and BMW GB.

I have spoked to customer services and explained the situation. The process is for Sytner to raise the complaint with BMW GB, and they would send in the regional technical manager to inspect and validate the clutch, he has the final say! But as he was in Sytner yesterday, and has already seen the clutch and said definatley not covered by warranty due to wear and tear from the way the car has been driven - it's not looking particularly good!!

I am continuing to pursue it, more along the lines of goodwill now but it's not looking hopefull! Any more ideas from you guys?
Dave

[BADCSL]

had the same problem with clutch riding, taken it to bmw. they reset computer and when i went to pick it up they told me it was fine. took it down the road with the workshop supervisor and was still riding. Eventually bmw has agreed to replace the clutch kit and new flywheel. will get car next week. will keep u posted. thank god for motorplan.