FCP Euro Lifetime Replacement Guarantee Update

[0-60motorsports]

At this point we are just beating a deadhorse. FCP doesn't have to do a single thing for me. If I chose to be stubborn, I can just call my credit card and dispute any transaction since 2014 because FCP breached the contract and failed to deliver according to the terms of the agreement at the time of purchase. How's that?

Before that have you studied the fine print of FCP side to see if that would go in your favor?

[Maxima SE]

If you believe FCP is going to do something for you because it's "the right thing," then I have some oceanfront property in Montana to sell you

At this point we are just beating a deadhorse. FCP doesn't have to do a single thing for me. If I chose to be stubborn, I can just call my credit card and dispute any transaction since 2014 because FCP breached the contract and failed to deliver according to the terms of the agreement at the time of purchase. How's that?

[Nate047]

If you believe FCP is going to do something for you because it's "the right thing," then I have some oceanfront property in Montana to sell you

[Maxima SE]

Nobody is trying to sue them for money or take them down, especially over an oil change kit or a set of rotors. It’s a matter of doing the right thing for the community as a whole. You don’t even need a lawyer because it’s a simple case really. You can make your argument in two sentences. It’s a basic case in my eyes but im no lawyer.

[dukeofchen]

The now 27 year old Hoover story is obviously different and certainly more egregious but came to mind after reading this thread. https://thehustle.co/the-worst-sales...on-in-history/

Will be curious to see how this one plays out. I used to live 10 min away from FCP in Milford. Those were the glory days...just pickup parts and drop off returns on the way to the grocery store. I, like many others, knew this wouldn't last forever once word started spreading.

For those getting all excited about legal action...I would bet that's a cost they factored into whatever model that led to this decision. Just as lost customers/sales were likely modeled. They did a sh*t job with the original T&Cs. That's a common and expensive mistake for many small companies as they grow. We don't live in a world where companies abide by precedent or law, just one in which they make decisions that are profitable even after they settle anticipated lawsuits. Such is corporate America, right or wrong.

Not to mention, members of a class action usually get pennies while the lawyers make the millions

[bimmer]

The now 27 year old Hoover story is obviously different and certainly more egregious but came to mind after reading this thread. https://thehustle.co/the-worst-sales...on-in-history/

Will be curious to see how this one plays out. I used to live 10 min away from FCP in Milford. Those were the glory days...just pickup parts and drop off returns on the way to the grocery store. I, like many others, knew this wouldn't last forever once word started spreading.

For those getting all excited about legal action...I would bet that's a cost they factored into whatever model that led to this decision. Just as lost customers/sales were likely modeled. They did a sh*t job with the original T&Cs. That's a common and expensive mistake for many small companies as they grow. We don't live in a world where companies abide by precedent or law, just one in which they make decisions that are profitable even after they settle anticipated lawsuits. Such is corporate America, right or wrong.

[thegenius46m]

Lots of conjecture here, has anyone ACTUALLY talked with FCP and found out that their lifetime purchase will NOT be grandfathered in or are we just gathering pitchforks preemptively?

I'm planning to give them a call this week to clear up some things.

[bigjae46]

Lots of conjecture here, has anyone ACTUALLY talked with FCP and found out that their lifetime purchase will NOT be grandfathered in or are we just gathering pitchforks preemptively?

C’mon man…you know the answer. I’ve got
my pitchfork right next to my bed. The flame thrower gets
locked up…apparently it’s not safe to keep it in my room…🤣

[George Hill]

Lots of conjecture here, has anyone ACTUALLY talked with FCP and found out that their lifetime purchase will NOT be grandfathered in or are we just gathering pitchforks preemptively?

[Boost]

And if the whole program goes away entirely, so be it. This was an uncommonly good deal while it lasted.

Thats probably my main takeaway as well. But I haven't spent a fortune with FCP so others understandably feel differently if they end up getting a shorter end of the stick.

[Boost]

I dont see it that way at all. I see it like this:

The odds of me ever replacing a set of front rotors is 10%. I paid $130 more for a pair up front. If I was to change them in 4 years, I would probably have to pay the difference which will likely be $200, plus another $50 to ship them back. That is $380 which gets me a pair of rotors now. So I rather buy two sets of rotor for $190 per rotor now and be done with it. If I don't use the second set in 4 years then ill sell them for profit in the future which is way better than hundred of dollars in store credits and investing into all this "lifetime warranty crap".

Now also lets also evaluate this situation. 10 years ago I bought an aftermarket starter for my nissan at autozone. 8 years later it went bad and I took it out, went to a local autozone that had a replacement in stock and $0 later I walked out with a new starter 8 years later. They never charged me for the difference, I never had to pay for shipping fees nor did I have to wait for items to be shipped to me. That is a true lifetime warranty and very convenient in person transaction worth the premium autozone charges.

I hear you. I think Autozone and FCP is apples to oranges, but I hear you.

Edit: But if one day shit hits the fan and one or both of those companies files BK, then what? Either way, I'd hate for any of yall to have to resort to legal disputes, so I get it.

[bigjae46]

Just so you all know...

BMW parts bought from a dealer have a 2 year unlimited mileage warranty. AND...struts, shocks, water pumps, alternators, starters, and I think AC compressors have a limited lifetime warranty.

For the 2 year warranty, you will probably have to call service and get a shop foreman to warranty the part. And keep in mind if you warranty something like a timing chain, you have buy all of the parts as stated in the repair instructions...could be painful depending on what it is.

For the limited lifetime warranty - most dealership employees are dumb and won't know about it. You might have to have a small argument with them but the limited warranty covers the cost of the part.

Also must be no physical damage.

[thegenius46m]

I’m with you on this. I don’t feel bad for FCP if they’re losing money now. It’s is a risk they took when they started their business. Should have done their homework…. I feel bad for all of us who spent more money than we should have.

I think they should step forward and clarify on their own whether the new rules apply to previous purchases or not. Cleverly, their invoices are useless and their story policy is not included in them. But at any rate, we have enough documentation of what their policy used to be. By law they have no honor whatever was advertised at the time of the sale. if they’re going to get away with this then automakers might as well get away with selling you a new car with 5 year warranty then change it to 3 a month after you drove off their lot.

Guess it's soon going to be time to expose their lying marketing all over the web and contact BBB if they don't honor us. I have an order I'm waiting to ship back because they sent me a damaged part in the order and it clearly won't make it to them by 11/1, but you can sure count on the fact that I will be calling them about my displeasure with their practices if I don't get money back to my card for at least this transaction.

[Maxima SE]

I think its time we email the CEO about these "fraudulent business practices" and threaten to expose FCP as a company if they don't offer some kind of grandfathering for those of us that made our purchases during the original termed program based on false promises just to increase their business. For those of us that have given them thousands of dollars over the years, you have every right to be mad at a company that sucked additional profits out of you to cover the cost of a program that is now changing its terms because the marketing didn't do its job to determine if the program was sustainable for operating costs long term. This is inexcusable and I for one won't sit here in silence and let them get away with it. This is literal bs

I’m with you on this. I don’t feel bad for FCP if they’re losing money now. It’s is a risk they took when they started their business. Should have done their homework…. I feel bad for all of us who spent more money than we should have.

I think they should step forward and clarify on their own whether the new rules apply to previous purchases or not. Cleverly, their invoices are useless and their story policy is not included in them. But at any rate, we have enough documentation of what their policy used to be. By law they have no honor whatever was advertised at the time of the sale. if they’re going to get away with this then automakers might as well get away with selling you a new car with 5 year warranty then change it to 3 a month after you drove off their lot.

[thegenius46m]

Some of the "ive spent millions of dollars with this company" sentiment holds a little less weight if you expect the company to take big losses and go out of business at your expense (or savings, technically speaking)

That's basic business BUT their program SPECIFICALLY states that refunds will be generated on the REPLACEMENT order for life. How much this costs FCP, it is not the customer's problem 1%. If they legally wanted a way out of paying for inflation, it should be stated in the terms. That they have not done which why this is shady.