GB: Supersprint Exhaust Systems Part 2 by MpowerMotorsports

[heinzboehmer]

I got my section 1, 2 and headers a few days ago, unfortunately mine arrived with some damages, one of the flange on the section 1 was bent, section 2 have a dent on one of the pipe, the headers have a dent on the lower pipe for the cyl1-3

All the damages appear to be at the tip of all the parts, so I think it could've been avoided by adding heavy padding on the tips or maybe even just padding the bottom and top of the box might even be sufficient.

Anyone I can contact about this?

Section 1 is two separate pieces, so I think yours are just offset in the packaging making the flange look bent.

[PSUEng]

I got my section 1, 2 and headers a few days ago, unfortunately mine arrived with some damages, one of the flange on the section 1 was bent, section 2 have a dent on one of the pipe, the headers have a dent on the lower pipe for the cyl1-3

All the damages appear to be at the tip of all the parts, so I think it could've been avoided by adding heavy padding on the tips or maybe even just padding the bottom and top of the box might even be sufficient.

Anyone I can contact about this?

Was ALL of that in the same box, loose? I'm nervous now...

[avusblue]

Definitely inspect thoroughly. They've shown willingness to replace everything that is damaged, and not have to wait with UPS' claim process. They also have probable overstock and will be assigned as priority for replacements if needed.

As a PSA, if you're dealing directly with them in communications, please put me on CC so I can keep track and have the big picture.

I got my section 1, 2 and headers a few days ago, unfortunately mine arrived with some damages, one of the flange on the section 1 was bent, section 2 have a dent on one of the pipe, the headers have a dent on the lower pipe for the cyl1-3

All the damages appear to be at the tip of all the parts, so I think it could've been avoided by adding heavy padding on the tips or maybe even just padding the bottom and top of the box might even be sufficient.

Anyone I can contact about this?

[Epoustouflant]

Muffler arrives tomorrow. Will inspect everything in a couple of weeks when I’m back in town. Majdi said he should be able to replace any damaged parts.

Definitely inspect thoroughly. They've shown willingness to replace everything that is damaged, and not have to wait with UPS' claim process. They also have probable overstock and will be assigned as priority for replacements if needed.

As a PSA, if you're dealing directly with them in communications, please put me on CC so I can keep track and have the big picture.

[EthanolTurbo]

Just got my E46 M3 dual oversize 63.5mm section 2 from the group buy. My box arrived intact and with no damage, and well packaged. See pictures below. Very pleased with the price I paid and the quality of the piece. Thanks again Epoustouflant and @Euro Parts Palace for the group buy.

[SQ13]

Damn. Your box looks beat up. Looks to be inconsistent in packaging. Oh well. Hope yours turns out ok


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Whatever is poking out in the first photo appears to have some damage. Hopefully everything else is fine.

[LatinSkllz]

Very nice

Muffler arrives tomorrow. Will inspect everything in a couple of weeks when I’m back in town. Majdi said he should be able to replace any damaged parts.

Damn. Your box looks beat up. Looks to be inconsistent in packaging. Oh well. Hope yours turns out ok


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[SQ13]

Very nice

Muffler arrives tomorrow. Will inspect everything in a couple of weeks when I’m back in town. Majdi said he should be able to replace any damaged parts.

[LatinSkllz]

Got my headers and section 1 in a big box with loose contents inside.

I will open later but it appears to be ok.

[Epoustouflant]

See below.

TL DR - thanks for the honesty. Here's my virtual handshake!

At no point did I threaten him, so not sure where you got that from...

I called him (after crickets from you via email), and he explained the situation.

You emailed Friday September 2nd. I replied Monday September 5th.

I told him it was rather unsettling that they picked the pallets up on 8/24, and after 2 weeks they haven’t even touched the E46 pallet for repackaging.

He offered and assured me that he would pick the order personally to accommodate the multiple month delay we ALL have experienced. He noted it was unacceptable.

That he did: he picked up and packaged 99% of these personally.

He relayed he would send a tracking number within the hour for guaranteed delivery the next day on Friday.

For some backstory: my understanding is UPS pushed the pick-up due to too many packages.

I didn’t receive a tracking number, so I did what anyone would do and gave him a call back on Friday. He said it would now be delivered Saturday. I told him that was not ideal as there will be no one at the shop that day. I had to rearrange my entire day to drive an hour from the city to wait for UPS so it wasn’t left outside.

I’ve been around these cars for over 10 years and an asset to the community. I want to say this is the first group buy I’ve actually participated in. After seeing all of the failed attempts over the years, I’ve always stayed away for this exact reason.

You seem to have a good system/culture in place, so I gave it a chance. While some of it is out of your control, communication at times wasn’t great.

Thank you for the feedback, I agree on communication.

This is one of the few GBs I had to abstract to group-level updates to avoid miscommunication and keep everyone on the same page.

Out of respect, I sent a message to Majdi apologizing any stress I caused him.

That's nice to hear. I'm sure he appreciated that from you. I certainly do.

[nickpiper12]

What I wish nickpiper12 would have said is the packaging he got for his order was an outlier due to this threats voiced to Majdi over the phone and text messages. Majdi did a mistake and ran across the street to Lowes to make UPS pick up cut-off on a Thursday night because Nick needed it before anyone else here. He got it at an extra cost incurred to MPower for Saturday delivery and still came on here to post this crap instigating a storm in a tea cup.

Not the spirit I expect from people participating in group buys.

If I had known, Nick would have been refunded and been told to buy at MSRP from Turner. I'd have gladly helped connect you with their sales team who I have on speed dial.

The group doesn't need a bad apple. I got a list of people waiting to get these at the bargain price I brokered.

At no point did I threaten him, so not sure where you got that from... I called him (after crickets from you via email), and he explained the situation. I told him it was rather unsettling that they picked the pallets up on 8/24, and after 2 weeks they haven’t even touched the E46 pallet for repackaging.

He offered and assured me that he would pick the order personally to accommodate the multiple month delay we ALL have experienced. He noted it was unacceptable.

He relayed he would send a tracking number within the hour for guaranteed delivery the next day on Friday.

I didn’t receive a tracking number, so I did what anyone would do and gave him a call back on Friday. He said it would now be delivered Saturday. I told him that was not ideal as there will be no one at the shop that day. I had to rearrange my entire day to drive an hour from the city to wait for UPS so it wasn’t left outside.

I’ve been around these cars for over 10 years and an asset to the community. I want to say this is the first group buy I’ve actually participated in. After seeing all of the failed attempts over the years, I’ve always stayed away for this exact reason.

You seem to have a good system/culture in place, so I gave it a chance. While some of it is out of your control, communication at times wasn’t great. Out of respect, I sent a message to Majdi apologizing any stress I caused him.

[wahsm]

You’re welcome : )

That other 3/4 was a PSA to be clear - I realize it might have sounded aimed at you, definitely isn’t. I edited the post.

No problem, didn’t take it as aimed at me.

[JaredU]

Had a feeling the guy with the shitty packaging had an “extra special” need to get his parts right away.

Honestly tired of people complaining about a 30-40% discount.

As said again and again, feel free to cancel and get your money back, and re order from somewhere else at full pop and wait just as long

[EthanolTurbo]

Got my tracking numbers for the dual oversize section 2 and the E39 M5 SS headers. All good so far. I'd say anyone that isn't willing to wait to save a decent amount of dough should've just paid full price to have it sooner.

[Epoustouflant]

Thanks for the details. Didn’t realize this was the exception and not the norm. Not in a rush so happy to wait for them to get the right packing materials.

You’re welcome : )

That other 3/4 was a PSA to be clear - I realize it might have sounded aimed at you, definitely isn’t. I edited the post.