Originally posted by Epoustouflant
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I don't understand what you mean here; what are your expectations?
Keep reading, you will see what I am talking about. My expectations? To pay for parts then receive the parts that I paid for in good condition and not defective, those are my expectations.
Running a group buy is simply not just taking orders and shipping orders. It’s also dealing with the problems that arise from the group buy such as defective parts.
I have done that for everyone of those that have had issues. I told you to email me here, you never did. I can't look up your order with a NAM3 username.
You stated that in the prior posts but failed to provide an email address. I don't know what your email address is. When I tell people to email me, I say ----- Please email me at : bmwm3s50@aol.com ----- See, now the person knows the email address to send an email.
Additionally, back in June you stated that people would be getting their orders in July.
This was the ETA that was communicated to me and I passed along the ETAs to the group. They are still up on the 1st post here. The ETAs were communicated per SKUs.
Before the group buy started there was a delivery date of July 2021. I can not find the post since there are hundreds of posts. I was never told prior to paying for the order that the order would be received 6 months later. Now, at the time I understood with the pandemic and supply chain issues there would be delays, fine, I get it. At least after waiting 6 months, I would receive good parts not defective parts.
I was one of the first to pay for a full system not just parts. Then the order gets pushed to November, which given the supply chain issues, fine, but then after waiting for 5-6 months to get parts that are defective is unacceptable.
Considering the SKUs involved, the actual ETA to your order was end of October per my comment above. The timeline you have is not accurate.
Incorrect, the ETA was changed several times. The last ETA change was end of October but in reality I received the parts Mid November.
Having to wait another 5-6 months for a replacement is unacceptable.
As I have said above, ECS has dealt with Supersprint to expedite the replacement orders as quickly as end of January, but that isn't confirmed. The actual additional delays to your order are 2 to 3 months per that timeline.
In light of covid and the reduced workforce of Supersprint, I personally do not deem this unacceptable - but you're the master of your own time and money here, as my comment below clarifies.
That is the problem, nothing is confirmed. I keep getting maybe January or maybe the end of April. The end of April is not 2 to 3 months. I understand the reduced workforce, but to get ONE replacement muffler should not take this long, especially when that person has already waited 6 months. Is this Supersprint that we are talking about or Status Gruppe?
You tied up my money for 5-6 months now you expect me to return the muffler for a refund and say better luck next time?
I did not tie up your money anywhere, that's a particularly skewed perspective.
ECS has a open ended refund policy on any pre-order. At any given time, you can ask for a refund.
Yes, my money has been tied up waiting for these parts which if I received the parts in good condition would be fine. Now at this point, returning the parts for a refund would be a waste of time.
Yes, applying leverage and actually doing that would be a great start.
I've had bi-monthly calls with ECS since the beginning. I do what I can considering my position in the chain of command - which is very far down the ladder. I do not hold money, I do not control manufacturer negotiations on pricing, timing of delivery, terms to expedite, replacement warranties priority of manufacturing, etc
I can only ask questions and convey the feelings of the GB participants - which I have done numerous times.
Being that you ran the group buy, these people should be more accountable to you. You could at least mention this in all your group buy posts in the future to warn buyers that you do not have the power to fix problems. At least at this point your buyers will know this.
You stated in the other thread you are in contact with Frederico at Supersprint. Contacting Supersprint directly would be fantastic to try to get a replacement muffler that is not defective. Rather me wait until April for a new one.
I would do nothing but add sand in the gears by contacting Federico directly to get ETAs pushed around. He's the CEO of Supersprint. I can and have certainly contacted him to voice quality concerns - but I have no desire to damage ECS' relationship with Supersprint by micro-managing what isn't my place to do.
If you have these expectations, I cannot meet them.
It is not getting ETA's switched, it is getting a few parts to replace the defective parts that the buyers received, it's not the same as doing the group buy all over. These parts could be sourced from existing inventory. If not, to at least place a priority on replacement parts.
I had a feeling right at the beginning of the group buy that it would turn to this, dealing with problems but against my better judgment I went through with the purchase. I guess the saying is true, you really do get what you pay for.
If you have regrets over your purchase, you have the option to ask for a refund or change to an in-stock part as well. You can later on order the replacement unit at whichever price ECS will have set by then.
See my answer above, I wasted time if I return these parts at this point. This isn't like I do not want parts, because I do want the exhaust system that I purchased. I just want the parts in good condition so they can be installed and used.
Also your not running e46 group buys? 90% of the threads in the group buy section are yours. This thread is gauging interest in another group buy? WTF, can you stop making excuses and actually try to help solve the problem.
See here. There are no active campaigns.
Gauging interest is 1/100 of the effort to actually organize, negotiate, market and coordinate a group buy - as you pointed at the beginning of your post. Thank you for acknowledging the efforts these take to put together.
Your situation is unfortunate, and I'm sorry you have to go through this.
100% effort should be getting buyers with defective parts the replacement parts that they need, not 1/100th effort on other group buys. Sorry, if I am coming off as testy or an @$$hole, but this entire experience has left me with a real bad taste in my mouth.
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